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Customer Service, Freight Operations (m/f/d)

  • Ligentia
  • Rotterdam, Netherlands
  • Full time
  • Freight operations

We’re looking for a Customer Service Operator who is dedicated to providing the exceptional standards of service our customers have come to expect. Covering all transport modes and trade lanes, you’ll coordinate the movement of shipments, customs clearances and deliveries; serving and helping develop relationships with our customers across the Benelux region.

Key Responsibilities

  • Processing quotations for all types of shipments, including imports, exports, and domestic movements.
  • Managing and completing the organisation of import collections and export deliveries.
  • Maintain smooth communication with customers, shipping companies, domestic and foreign branches/agents; coordinating the work between related units.
  • Actively provide corresponding feedback to customers and agents, such as the progress of cargo transportation and the costs incurred. Ensure that customer commitments are met and explain to customers if there is any inconsistency.
  • Work to ensure safe and efficient delivery of goods to destination, dealing with any problems that arrive to ensure customer satisfaction is achieved.

Key Skills & Experience

  • Prior work experience isn’t required, so long as you have the enthusiasm and aptitude to develop your career within the exciting Logistics industry.
  • A confident and articulate communicator, with a strong customer service orientation.
  • A diligent attitude to operational tasks and workload management.
  • Full professional proficiency in English language.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.

Our Working Environment

Our Netherlands team work from CIC Rotterdam’s workspaces located in Groot Handelsgebouw, next to Rotterdam Centraal train station.

To apply, please send an up-to-date resume to people@ligentia.global. For more information about how we process your data please visit our candidate privacy policy.

Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored.

Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.