Rapid response in a global pandemic

Our customer is a privately owned British company supplying healthcare protective equipment and consumables around the world, including to over 90% of the UK healthcare market. In 2020, the business expanded into a multimillion pound enterprise overnight.

Challenge

The COVID-19 pandemic led to a huge increase in demand for our customer’s products. They needed to respond quickly, delivering to both UK warehouses and international markets. In some cases, this meant entry into a completely new market for them. Additionally, it was important for the customer to be able to respond quickly to frequent changes in industry legislation.

Our Solution

With a comprehensive understanding of the customer’s requirements, we were able to provide a tailored solution that
included:

• Completing the rapid setup of UK warehousing in order to receive, pick and dispatch over 15,000 – all within 48 hours
• Implementing our state-of-the-art Ligentix technology, we provided the customer with more control and visibility of their supply chain with supplier booking in origin country
• Acting as an extension of the customer’s team, we began managing deliveries to NHS warehouses and handling exports to international markets

Results

• As well as providing greater visibility and control of the customer’s supply chain, Ligentix has enabled reporting on visibility or inbound shipments
• Through Ligentia’s in-country support, the customer was able to successfully enter a new market in Australia
• Suppliers are now better engaged at origin, ensuring correct documentation and customs checks to combat weekly legislation changes