Join Ligentia!
In this dynamic role, you’ll hold end-to-end service ownership for a primary customer account while working alongside and being supported by an experienced Customer Experience Manager (CXM) as your mentor. This unique structure allows you to build foundational account management skills, learn “what good looks like”, and develop commercial awareness before stepping into full responsibility over time.
Your Role:
- Account Ownership: Act as the primary, go-to contact for day-to-day service queries, building genuine operational and mid-management relationships with your assigned customer.
- Reviews & Governance: Prepare and drive monthly KPI reviews, and contribute actively to Quarterly Business Reviews (QBRs) with your mentor’s guidance.
- Cross-Functional Coordination: Partner closely with origin and destination operations, freight, and finance teams to smoothly resolve logistics and service delivery challenges.
- Team Support: Assist the broader CXM team by preparing comprehensive meeting packs, drafting customer advisories, managing post-meeting action logs, and supporting new customer implementations.
- Operational Excellence: Consistently apply the CX team’s core toolkits, including the Customer Charter and health checks, while maintaining internal SharePoint documentation to a high standard.
- Career Growth: This position serves as a direct gateway; with your mentor’s support, you will naturally inherit greater commercial responsibilities, typically progressing into a full CXM role within 18-24 months.
What You’ll Need:
Essential
- Experience within a customer-facing environment (e.g. customer service, account coordination, or junior account management).
- Exceptional capability to effectively prioritise and manage multiple shifting tasks and deadlines simultaneously.
- Outstanding written and verbal communication skills, ensuring emails, updates, and presentations are polished and customer-ready.
- A meticulous eye for detail – inconsistencies in trackers, data gaps, or formatting errors should naturally stand out to you.
- High comfort level working across Microsoft Office apps (Excel, PowerPoint, Word, Outlook, Teams) and an agility to learn new internal systems.
- Strong ability to build rapport with customers and collaborate seamlessly with colleagues across different functions.
- A strong willingness to learn; deep supply chain knowledge isn’t required on day one, but you must be keen to pick it up.
Desirable
- Prior experience within logistics, freight forwarding, supply chain, or 3PL/4PL environments.
- Direct exposure to customer success models or account management frameworks.
- Previous experience visiting or interacting face-to-face at a customer site.
- Comfort using CRM databases, SharePoint, or project management software platforms
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Ready to join us? Apply now!
To apply, please send an up-to-date resume to careers_uk@ligentia.global. For more information about how we process your data please visit our privacy policy.
Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored.
Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.
