Last mile delivery is the final stage of a shipment's journey, from a distribution hub to the end customer's door. It is often the most complex and costly part of delivery, because orders are smaller and destinations are more spread out. Why it matters for your supply chain: Last mile performance is what your end customers see. Reliable delivery and clear tracking build trust and repeat business. Related terms: Fulfilment, Pick and pack, Reverse logistics Find out more: eCommerce logistics